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Privacy Policy

Protecting your private information is our priority.  This Privacy Policy applies to the solidsurface.com website, and SolidSurface.com, division of SurfaceNet, LLC and governs data collections and usage.  For the purposes of this Privacy Policy, unless otherwise noted, all references to SolidSurface.com, division of SurfaceNet, LLC include the solidsurface.com website, and SolidSurface.com, division of SurfaceNet, LLC.  The solidsurface.com website is an e-commerce site.  By using the solidsurface.com website, you consent to the data practices described in this statement.

Collection of your Personal Information

Personal information is information that identifies an individual, or is directly associated with a specific person or entity, such as a name, address, telephone number, email address, etc.  We collect the personal information you provide us when you:

  • Register as a customer on SolidSurface.com or sign up for newsletters;
  • Place an order to purchase products online, by telephone, or by mail;
  • Contact us for any reason through our website, by telephone through customer service, or by mail.

SolidSurface.com uses cookies, small files that are sent by a Web server and stored on your computer, to optimize your shopping experience and to better display pages according to your browser type.  SolidSurface.com does not store any personal information about you in those cookies. 
    
While cookies are optional for browsing, they are required for registering, logging on, shopping or adding items to your cart.  If you wish to purchase items or set up an account, you will need to accept a SolidSurface.com cookie.

Information about your computer hardware and software may be automatically collected by SolidSurface.com.  The information can include:  your IP address, browser type, and internet provider to maintain quality of service, and to provide general statistics regarding use of the SolidSurface.com website.

SolidSurface.com encourages you to review the privacy statements of websites you choose to link to from SolidSurface.com so that you can understand how those websites collect, use, and share your information.  SolidSurface.com is not responsible for the privacy statements or other content on websites outside of the solidsurface.com website.

Use of Personal Information

The personal information we collect is generally used to process your requests or transactions, provide you with high-quality service, and understand your needs so that we can better serve you.  We also use the information to keep informed of the demographics of our customers, ordering trends, and preferences.

Order Fulfillment

SolidSurface.com may provide information to a third party to fulfill an order you have placed. For example, shipping carriers  are provided with your address, and if you pay by a credit or debit card, your card number and sales transaction information are passed on to the card processor and/or issuer, including their service providers such as fraud verification services. However, we give suppliers and others involved in the commerce distribution chain only the information needed to deliver your order, or make contact with you. 

Security of your Personal Information

When you enter personal information online during checkout, the information is encrypted using a security protocol called SSL (Secure Sockets Layer), which encrypts all information prior to transmitting it over the Internet.  SSL is also used to allow you to securely view your online account and registration information.

Online account information is only accessible by using a password. To protect personal information in your online account, you must keep your password confidential.  You are responsible for all uses of solidsurface.com by anyone using your password.

To secure your personal information from unauthorized access, use, or disclosure, solidsurface.com uses security server technology provided by GoDaddy.com.  Our Security Certificate is maintained through GoDaddy.com.

Magento is used for our online store, shopping cart, and checkout capabilities.  No credit card information is stored on SolidSurface.com servers, website, or in paper files at any of its warehouses.  Credit card and banking information is handled by Magento according to the PCI Data Security Standard (PCI DSS).  SolidSurface.com’s order management system is PCI Level 1 compliant.

Magento complies with, and participates in, the EU Safe Harbor Framework developed by the U.S. Department of Commerce and the European Union regarding the collection, use and retention of Personal Information from the EU.  Magento's Safe Harbor certification can be found at www.magentocommerce.com/company/privacy. For more information about the Safe Harbor Principles, please visit the U.S. Department of Commerce website at www.export.gov/safeharbor.

Use of SolidSurface.com Website by Children

SolidSurface.com does not knowingly collect personally identifiable information from children under the age of thirteen (13).  If you are under the age of thirteen (13) you must ask your parent or guardian for permission to use this website.

Changes to this Statement

SolidSurface.com will occasionally update the Privacy Policy to reflect company and customer feedback.  SolidSurface.com encourages you to periodically review this Policy to be informed of how SolidSurface.com is protecting your information.

Opt-Out & Unsubscribe

We respect your privacy and give you an opportunity to opt-out of receiving announcements of certain information.  Users may opt-out of receiving any or all communications from SolidSurface.com by contacting us here:

Web page: http://solidsurface.com/contacts
Phone: 888-715-3007

Questions or Comments

SolidSurface.com welcomes your questions or comments regarding this Privacy Policy.  If you believe that SolidSurface.com has not adhered to this Policy, please contact SolidSurface.com at:

SolidSurface.com, division of SurfaceNet, LLC
3415 E. Kleindale Rd. #201
Tucson, AZ  95716
Telephone number:  888-315-3007
http://solidsurface.com/contacts